laptop and a wrench

Bug

Saving reports from the ArcGIS Survey123 website to Portal for ArcGIS fails and returns the error message "CONT_0027: Item with the same filename already exists".

ArcGIS Survey123
Bug ID Number BUG-000180026
SubmittedOctober 8, 2025
Last ModifiedDecember 21, 2025
Applies toArcGIS Survey123
Version found3.23
Operating SystemWindows OS
Operating System Version11.0 64 bit
Version FixedSurvey123 November 2025 Update
StatusFixed

Additional Information

The root cause of this issue is that when generating a report from a survey in ArcGIS Enterprise, the server machine of ArcGIS Enterprise must download the generated report hosted in an Amazon Simple Storage Service (S3) bucket. If the network configuration prevents the ArcGIS Enterprise server from downloading files from the S3 bucket, report generation fails. To resolve this issue, ensure the ArcGIS Enterprise server deployment can access and download files from the following Amazon Simple Storage Service (S3) bucket: https://arcgis-prd-survey123-use1-reports.s3.us-east-1.amazonaws.com. The https://trust.arcgis.com/en/documents/REV_AGOL_Domain_Requirements.pdf document requires an update to include this URL. The original error message (“CONT_0027: Item with the same filename already exists”) was misleading and has been updated to reflect the failure described above.

Steps to Reproduce

Bug ID: BUG-000180026

Software:

  • ArcGIS Survey123

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options