Bug
Running the users.search() method against an ArcGIS Enterprise 11.5 deployment to count users with the Viewer user type returns the error message "Error accessing: level".
| Bug ID Number | BUG-000180531 |
|---|---|
| Submitted | October 29, 2025 |
| Last Modified | December 21, 2025 |
| Applies to | ArcGIS API for Python |
| Version found | 2.4.1 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | Known Limit |
Additional Information
A User object in the Python API depends on the properties returned from the portal. Filter out any users missing the desired properties. Some built-in accounts common across enterprises include: "esri_boundaries", "esri_demographics", "esri_livingatlas", "esri_nav", "esri_webstyles",Workaround
Include the following line in the script allows running it successfully against an ArcGIS Enterprise environment. This line filters users to include only those with the level property:
filtered_users = [user for user in users if 'level' in user]
Steps to Reproduce
Bug ID: BUG-000180531
Software:
- ArcGIS API for Python
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