laptop and a wrench

Bug

Running Python scripts from within the ArcGIS Enterprise environment returns the following error message, "RuntimeError: The software is not authorized for use."

Last Published: September 3, 2020 ArcGIS GIS Server
Bug ID Number BUG-000128742
SubmittedFebruary 18, 2020
Last ModifiedAugust 8, 2025
Applies toArcGIS GIS Server
Version found10.8
Operating SystemWindows OS
Operating System Version2019 64 Bit
StatusIn Review

Workaround

1) Open Registry Editor again and in the path, HKEY_CURRENT_USER\Software\ESRI\ArcGISPro\Licensing, rename the string value SOFTWARE_CLASS_FN to something else.

2) Open the Windows Command window again and, run the script. There is no error now. However, ArcGIS Pro asks for the right license again and insert the string value in the registry.

Another way is to use another operating system user who does not use ArcGIS Pro.

Update: The issue is reproducible on-premise as well.

Steps to Reproduce

Bug ID: BUG-000128742

Software:

  • ArcGIS GIS Server

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