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Bug

Routing services configured via ArcGIS Online fail in Portal for ArcGIS Map Viewer Classic, returning the error message, "Error: Unable to access registered url for utility ${serviceName}: ${msg}..."

Portal for ArcGIS
Bug ID Number BUG-000162865
SubmittedNovember 10, 2023
Last ModifiedDecember 25, 2024
Applies toPortal for ArcGIS
Version found10.9.1
Operating SystemWindows Server
Operating System Version2016 64 Bit
StatusKnown Limit

Additional Information

The issue is not reproducible in ArcGIS Enterprise 11.1 or later. It is recommended to upgrade to ArcGIS Enterprise 11.1 or later to take advantage of the newer capabilities in the software.

Workaround

Use ArcGIS Pro to connect to the ArcGIS Enterprise portal and use the routing service.

Steps to Reproduce

Bug ID: BUG-000162865

Software:

  • Portal for ArcGIS

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