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Bug

Routes created in ArcGIS Online for use in ArcGIS Navigator do not open and return the error message "There was an error creating your route." on Android mobile devices.

ArcGIS Navigator
Bug ID Number BUG-000176469
SubmittedMay 15, 2025
Last ModifiedSeptember 22, 2025
Applies toArcGIS Navigator
Version foundN/A
Operating SystemAndroid
Operating System Version14.x
StatusUnder Consideration

Workaround

Create routes in ArcGIS Pro and publish the routes to ArcGIS Online for use with the ArcGIS Navigator mobile app.

Steps to Reproduce

Bug ID: BUG-000176469

Software:

  • ArcGIS Navigator

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