laptop and a wrench

Bug

Returning a borrowed license when the Windows firewall is enabled fails on a machine running Traditional Chinese Windows 2008 Server R2.

Last Published: August 25, 2014 ArcGIS for Desktop
Bug ID Number NIM063057
SubmittedNovember 24, 2010
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.0
Operating SystemWindows OS
Operating System VersionXP
StatusDuplicate

Additional Information

Duplicate of NIM060359

Workaround

This issue is caused by the (minor) latency caused when enabling software firewalls. See workaround too NIM060359 (below):While there is no guaranteed workaround to this issue, there are several solutions that may address the issue all aimed at reducing latency (Ideally combine all workarounds):Workaround 1:Set the FLEXLM_TIMEOUT system environment variable to 10000000 as shown here:<a href="http://resources.arcgis.com/content/kbase?fa=articleShow&d=35659" target="_blank">http://resources.arcgis.com/content/kbase?fa=articleShow&d=35659</a>Workaround 2:Disable firewalls. Opening ports is fine but disabling firewalls will reduce overall latency to the level that it may bring latency down to the tolerable window for borrowing.Workaround 3:Configure the service.txt file (typically found under <a href="file:C:/program" target="_blank">C:\program</a> files\arcgis\license10.0\bin\service.txt) as follows:SERVER this_host ANY 27000VENDOR ARCGIS 27010FEATURE ACT ARCGIS 1 permanent 1 7ED49106D630Then restart the ArcGIS License Manager. This will reduce the duration of the port scan while Desktop looks for a listening ArcGIS License Manager starting on port 27000-27009. (It finds LMGRD on the first scan)Then on client machine, within ArcGIS Administrator, specify the license manager host value: 27000@<LM_HOSTNAME> (eg. 27000@licsvr1)Workaround 4:Add the License Manager Server's IP Address to the "hosts" file in <a href="file:C:/Windows/System32/drivers/etc/hosts" target="_blank">C:\Windows\System32\drivers\etc\hosts</a> on the client side.

Steps to Reproduce

Bug ID: NIM063057

Software:

  • ArcGIS for Desktop

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options