laptop and a wrench

Bug

Restarting kernel in ArcGIS Enterprise notebooks in the Firefox browser returns a flashing error message "Your active notebook session has unexpectedly lost connectivity. Try reconnecting the notebook kernel from the 'Kernel' menu and selecting the 'Reconnect' option."

Last Published: December 15, 2022 ArcGIS GIS Server
Bug ID Number BUG-000154310
SubmittedDecember 8, 2022
Last ModifiedJune 5, 2024
Applies toArcGIS GIS Server
Version found10.9.1
Operating SystemUbuntu Linux
Operating System Version22.04
StatusNon-Reproducible

Additional Information

This issue is not reproducible in ArcGIS Notebook Server 11.1. Although a fix did not go in to address this specific issue, this must have been addressed by other Firefox-specific bugs addressed in the UI.

Workaround

Use Google Chrome or Microsoft Edge.

Steps to Reproduce

Bug ID: BUG-000154310

Software:

  • ArcGIS GIS Server

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options