laptop and a wrench

Bug

Requests to services running in the shared instance pool result in the 500 wait timeout error after rebooting Windows Server.

ArcGIS GIS Server
Bug ID Number BUG-000173043
SubmittedDecember 13, 2024
Last ModifiedSeptember 23, 2025
Applies toArcGIS GIS Server
Version found11.4
Operating SystemWindows Server
Operating System Version2022
Version Fixed11.5
StatusFixed

Workaround

  • Navigate to ArcGIS Server Administrator API and restart the DynamicMappingHost Service to resolve the issue.
  • Adjust the number of shared instances per machine in ArcGIS Server Manager by navigating to Site > Settings > Pooling to resolve the issue, as this restarts the DynamicMappingHost service.
  • Start Portal for ArcGIS 10 minutes before ArcGIS Server - if Portal is accessible when ArcGIS Server starts the problem will not occur. This can be automated with something like powershell

Steps to Reproduce

Bug ID: BUG-000173043

Software:

  • ArcGIS GIS Server

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options