laptop and a wrench

Bug

Publishing tiles does not complete in ArcGIS Online. This may be due to incorrect extents; however, a warning is never provided to users when creating the tile package.

Last Published: May 3, 2017 ArcGIS Online
Bug ID Number BUG-000085241
SubmittedFebruary 11, 2015
Last ModifiedAugust 27, 2025
Applies toArcGIS Online
Version found3.6
Version Fixed10.5.1
StatusFixed

Workaround

In some cases, these workarounds help: In ArcMap, click Full Extent before creating the tile package. OR, if the tile package cannot be recreated: 1. Download the tile package. 2. Use 7-Zip to right-click the tile-package > Open Archive. 3. Right-click mapserver.json in servicedescriptions\mapserver and click Edit. 4. Change fullExtent to equal initialExtent and geoFullExtent to equal geoInitialExtent. 5. Save and close. When prompted, update the Archive. 6. Use Add Item in ArcGIS Online to add the tile package again (ensure the original is deleted). 7. Attempt to create the tiles.

Steps to Reproduce

Bug ID: BUG-000085241

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options