laptop and a wrench

Bug

Publishing a web map from ArcGIS Pro fails with the error message, "External Sharing Process failed, when the pop-ups have both Text and Fields enabled and Fields are all turned off."

Last Published: May 24, 2018 ArcGIS Pro
Bug ID Number BUG-000112155
SubmittedMarch 5, 2018
Last ModifiedAugust 14, 2025
Applies toArcGIS Pro
Version found2.1.1
Version Fixed2.2
StatusFixed

Workaround

• Checking the box next to any field in the pop-up allows a user to publish the web map.• Using ArcGIS Pro 2.0.1 or ArcGIS Pro 2.0 allows a user to publish in both conditions.

Steps to Reproduce

Bug ID: BUG-000112155

Software:

  • ArcGIS Pro

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