Bug
Publishing a map service using an existing tile cache from ArcGIS Pro to ArcGIS Server 10.8.1 installed on a separate machine fails to recognize the tile cache unless the name inside the service cache directory is the same as the name of the service layer data frame.
| Bug ID Number | BUG-000139481 |
|---|---|
| Submitted | April 29, 2021 |
| Last Modified | February 14, 2025 |
| Applies to | ArcGIS Pro |
| Version found | 2.7.2 |
| Operating System | Windows OS |
| Operating System Version | 10.0 |
| Status | Known Limit |
Additional Information
When publishing a web layer that uses an existing cache, the name of the map must match the name of the map (or data frame if using ArcMap) used to publish the original service. In ArcGIS Pro 2.8, there is a new option in the user interface to publish using an existing tile cache which clarifies these requirements.Workaround
Ensure the name inside the service cache directory is the same as the name of the service layer data frame.
Note: For example, if the service name is 'USA' and the data frame or layer name is 'States', the following structure in the cache directory is displayed:
USA
States
All_layers
Conf.xml
Conf.cdi
Steps to Reproduce
Bug ID: BUG-000139481
Software:
- ArcGIS Pro
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