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Bug

Printing a specific third party Web Map Tile Service (WMTS) layers from a web map or a Web AppBuilder for ArcGIS application in Portal for ArcGIS 10.6.1 returns blank images.

Last Published: September 24, 2019 Portal for ArcGIS
Bug ID Number BUG-000118035
SubmittedNovember 8, 2018
Last ModifiedJuly 26, 2025
Applies toPortal for ArcGIS
Version found10.5.1
Operating SystemWindows OS
Operating System Version2012 R2
Version Fixed2.5
StatusFixed

Steps to Reproduce

Bug ID: BUG-000118035

Software:

  • Portal for ArcGIS

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