laptop and a wrench


Postal codes starting with IV2 in Scotland, when zoomed in over the city at 1:1 scale, are not found using the World Geocoding Service.

Last Published: December 1, 2014 ArcGIS Online
Bug ID Number BUG-000083431
SubmittedNovember 19, 2014
Last ModifiedMarch 30, 2022
Applies toArcGIS Online
Version found3.5
Operating SystemWindows OS
Operating System Version7

Additional Information

This is fix in the 3.6 release of the online service.


- Zoom out beyond 1:450,000, and type in the postal code correctly. - In ArcMap, use the Find tool in the tools toolbar to find the location irrespective of the zoom scale.

Steps to Reproduce

Bug ID: BUG-000083431


  • ArcGIS Online

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic