laptop and a wrench


Portal for ArcGIS 10.3.1 fails to render route polyline from certain network dataset route services, despite valid geometry, stops, and polyline features being returned by the service. This issue occurs because the geometry is decompressed as nulls in the 'itemID' file when the Z values are present in this response.

Last Published: March 4, 2022 Portal for ArcGIS
Bug ID Number BUG-000089232
SubmittedJuly 22, 2015
Last ModifiedJune 5, 2024
Applies toPortal for ArcGIS
Version found10.3.1
Operating SystemWindows OS
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

This issue was logged against a version of the software which is no longer supported, and has not had activity in some time. We apologize that we were unable to address this issue within the current product life cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.


Rebuild the Roads feature class and use a network dataset without Z values.

  1. Relationship class feature dataset > New feature class > ‘Roads_noZ’. Enable M values on this feature class but disable Z values.
  2. Search for the Append (Data Management) tool and append all the records from Roads to Roads_noZ. A message displays, advising that Z values are not carried over due to no corresponding field.
  3. Relationship class feature dataset > New > Network Dataset.
  4. Build this network dataset with the same parameters as before and on one of the New Network Dataset dialog boxes, when prompted with a message, 'How would you like to model the elevation of your network features,' click NONE.
  5. Publish this new network dataset from a route and confirm the directions are found with Portal for ArcGIS 10.3.1 and check the rendered route directions.

Steps to Reproduce

Bug ID: BUG-000089232


  • Portal for ArcGIS

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options