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Pop-ups configured to display through links in the side panel of a Map Journal application are unable to activate when the tile level of a basemap changes from levels of display 18 through 19 to levels 0 through 17 and vice versa.

Last Published: November 15, 2021 ArcGIS Online
Bug ID Number BUG-000091901
SubmittedNovember 3, 2015
Last ModifiedNovember 15, 2021
Applies toArcGIS Online
Version found3.9
Operating SystemN/A
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

Esri is focusing the development effort on the current-generation ArcGIS StoryMaps product ( and has announced that its classic storytelling templates ( will gradually be moved to 'extended support' and then 'mature support' over the next few years ( For the definition of extended and mature support and the other lifecycle phases of Esri’s products, see Esri’s Product Lifecycle Support Policy ( ArcGIS StoryMaps is being developed with modern technology and design patterns and the benefit of years of feedback received from the storytelling community about Esri’s classic storytelling templates. Although there are issues and enhancements that will never be implemented in the classic templates themselves, many of these have already been incorporated into ArcGIS StoryMaps or are being considered for future updates to ArcGIS StoryMaps.


When configuring pop-ups to activate through links in the side panel, stay with the level of the display range of 591,657,528 - 4,514 (0 through 17) or 2,257-1,128 (18-19), on the particular section.

Steps to Reproduce

Bug ID: BUG-000091901


  • ArcGIS Online

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