laptop and a wrench

Bug

Pop-up media in Collector for ArcGIS (Android) does not display content using a URL from a publicly available domain server link. The service does not load, or the following error message is returned, "Unfortunately Collector for ArcGIS has stopped working."

Last Published: February 26, 2019 ArcGIS Collector
Bug ID Number BUG-000119792
SubmittedFebruary 1, 2019
Last ModifiedJune 5, 2024
Applies toArcGIS Collector
Version found18.1.1
Operating SystemApple iOS
Operating System Version10.0x
StatusWill Not Be Addressed

Additional Information

A PDF file is not a supported file type to display as an image within the pop-up. ArcGIS Online documentation for 'Configure pop-ups', under the section for 'Show images' explains that 'PNG, JPEG, and GIF images are supported'. The documentation can be found here: https://doc.arcgis.com/en/arcgis-online/create-maps/configure-pop-ups.htm.

Steps to Reproduce

Bug ID: BUG-000119792

Software:

  • ArcGIS Collector

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options