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Bug

Pink thumbnails created by BUG-000129503 cause the WebGIS DR tool to fail at later versions, and return the following error message, "{"code":500,"messages":["Export operation failed. Unsupported Image Type"],"status":"error"}", after upgrading ArcGIS Enterprise from 10.6.1 to a newer version.

Last Published: July 9, 2020 Portal for ArcGIS
Bug ID Number BUG-000130541
SubmittedApril 30, 2020
Last ModifiedJune 5, 2024
Applies toPortal for ArcGIS
Version found10.8
Operating SystemWindows OS
Operating System Version2016 64 Bit
Version Fixed10.9
StatusFixed

Workaround

If the software is upgraded and this problem of corrupted thumbnails is encountered, refer to the following tech article, https://support.esri.com/en/Technical-Article/000024415 to fix the thumbnails. Once the thumbnails are corrected, the WebGIS DR tool and other commands may have failed due to a corrupted thumbnail work.

However, the workaround mentioned in https://support.esri.com/en/Technical-Article/000024415 does not fix the issue if the images are referenced in esriinfo\metadata\metadata.xml and extracted\esriinfo\metadata\metadata.xml. If for a base64 encoded image and the info attribute is empty, the Export Site operation may fail after applying the workaround. Upgrade to version 10.9.x to fix the issue. 

Steps to Reproduce

Bug ID: BUG-000130541

Software:

  • Portal for ArcGIS

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