Bug
Bug ID Number | BUG-000130541 |
---|---|
Submitted | April 30, 2020 |
Last Modified | June 5, 2024 |
Applies to | Portal for ArcGIS |
Version found | 10.8 |
Operating System | Windows OS |
Operating System Version | 2016 64 Bit |
Version Fixed | 10.9 |
Status | Fixed |
If the software is upgraded and this problem of corrupted thumbnails is encountered, refer to the following tech article, https://support.esri.com/en/Technical-Article/000024415 to fix the thumbnails. Once the thumbnails are corrected, the WebGIS DR tool and other commands may have failed due to a corrupted thumbnail work.
However, the workaround mentioned in https://support.esri.com/en/Technical-Article/000024415 does not fix the issue if the images are referenced in esriinfo\metadata\metadata.xml and extracted\esriinfo\metadata\metadata.xml. If for a base64 encoded image and the info attribute is empty, the Export Site operation may fail after applying the workaround. Upgrade to version 10.9.x to fix the issue.
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