Bug
PDFs fail to open if Adobe Acrobat 8 is installed.
| Bug ID Number | NIM006641 |
|---|---|
| Submitted | February 6, 2007 |
| Last Modified | June 5, 2024 |
| Applies to | No Product Found |
| Version found | 9.2 |
| Version Fixed | 9.3 |
| Status | Fixed |
Description
PDFs in Adobe Acrobat Pro 8 may fail to open from the ArcGIS 9.2 install Desktop Help system.Cause
There is a problem with the type of JavaScript used in the ArcGIS 9.2 Desktop Help system when opening PDFs.Workaround
There are two possible workarounds for this issue:- Remove Adobe Acrobat Pro 8 from the computer and use Adobe Reader only.
- Instead of opening the PDF from the Desktop Help system, navigate to the ArcGIS Documentation folder of the install: Right-click on the PDF and choose Open with > Adobe Reader.
Steps to Reproduce
Bug ID: NIM006641
Software:
- No Product Found
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