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Bug

Packaging offline areas that use Esri basemaps for export fails and returns the "[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate" error message in ArcGIS Enterprise versions 11.x.

Portal for ArcGIS
Bug ID Number BUG-000180973
SubmittedNovember 13, 2025
Last ModifiedJanuary 9, 2026
Applies toPortal for ArcGIS
Version found11.5
Operating SystemWindows Server
Operating System Version2022
StatusIn Review

Workaround

Export the tile layer and download it to ArcGIS Pro. Republish it as a web map to Portal.

Steps to Reproduce

Bug ID: BUG-000180973

Software:

  • Portal for ArcGIS

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