laptop and a wrench


Opening the operation view with sharing disabled, causes Operations Dashboard for ArcGIS to stop responding. The views are shared through Portal for ArcGIS.

Last Published: November 27, 2015 ArcGIS Dashboards
Bug ID Number BUG-000087828
SubmittedMay 21, 2015
Last ModifiedOctober 23, 2020
Applies toArcGIS Dashboards
Version found10.3
Operating SystemWindows

Additional Information

Unable to reproduce this issue with the 10.3 Integrated Windows Authentication (IWA) portal and the Operations Dashboard for ArcGIS application.


To get Operations Dashboard to open from the Desktop: Workaround 1: 1. Navigate to C:\Users\<user profile>\AppData\Local\Apps. If the AppData Folder is not visible, it is likely hidden and can be viewed in Windows Explorer by clicking Organize > Folder and Search Options > View Tab. Click the 'Show hidden files, folders, or drives' to show the AppData folder. 2. Rename the '2.0' folder to '2.0_old.' When launching Operations Dashboard again, this prompts a reinstallation, which automatically generate another '2.0' folder with default files. 3. Launch Operations Dashboard for ArcGIS. Users must get to the login screen at this point. Workaround 2: 1. In Windows, go to Programs and Features and Locate Operations Dashboard. 2. Click Uninstall/Change. 3. Check the 'Restore the application to its previous state' button, and click OK.

Steps to Reproduce

Bug ID: BUG-000087828


  • ArcGIS Dashboards

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