Bug
Opening an item (.pitemx) from Portal for ArcGIS in ArcGIS Pro fails when the active portal is not the portal the item is coming from, returning the error message, "Error: Failed to add online item. Cannot download portal item at {portalItemID}".
| Bug ID Number | BUG-000129077 |
|---|---|
| Submitted | March 3, 2020 |
| Last Modified | August 11, 2026 |
| Applies to | ArcGIS Pro |
| Version found | 2.5 |
| Operating System | Windows OS |
| Operating System Version | 10.0 |
| Version Fixed | 3.8 |
| Status | Fixed |
Additional Information
This issue is fixed in ArcGIS Pro 3.8.Workaround
- Switch the active portal to the portal with the content. Open the .pitemx file again.
- The item can be saved as a layer file or a layer package. Additionally, the data can be exported.
Steps to Reproduce
Bug ID: BUG-000129077
Software:
- ArcGIS Pro
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