Bug
Opening an item (.pitemx) from Portal for ArcGIS in ArcGIS Pro fails when the active portal is not the portal the item is coming from, returning the error message: "Error: Failed to add online item. Cannot download portal item at {portalItemID}."
| Bug ID Number | BUG-000129077 |
|---|---|
| Submitted | March 3, 2020 |
| Last Modified | August 27, 2025 |
| Applies to | ArcGIS Pro |
| Version found | 2.5 |
| Operating System | Windows OS |
| Operating System Version | 10.0 |
| Status | In Product Plan |
Workaround
Switch the active portal to the portal with the content. Open the .pitemx file again.
The item can be saved as a layer file or a layer package. Additionally, the data can be exported.
Steps to Reproduce
Bug ID: BUG-000129077
Software:
- ArcGIS Pro
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