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Bug

Opening a scene layer in the ArcGIS REST Services Directory after upgrading to ArcGIS Enterprise 11.4 or 11.5 returns the error "Cannot invoke "com.esri.client.app.mapserver.TileDescriptor.getInputStream()" because "descriptor" is null".

ArcGIS Data Store
Bug ID Number BUG-000173829
SubmittedJanuary 24, 2025
Last ModifiedNovember 25, 2025
Applies toArcGIS Data Store
Version found11.4
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusIn Product Plan

Workaround

In some installations, the issue is resolved by removing the proxy configuration from the server and configuring it instead for the service user running the Windows service.

Steps to Reproduce

Bug ID: BUG-000173829

Software:

  • ArcGIS Data Store

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