Bug
On ArcGIS Field Maps, if the file name of a photo taken is in multibyte character and is associated with a layer, the thumbnail of that image is not displayed on the map or application.
| Bug ID Number | BUG-000172776 |
|---|---|
| Submitted | December 3, 2024 |
| Last Modified | September 17, 2025 |
| Applies to | ArcGIS Experience Builder |
| Version found | 11.2 |
| Operating System | Windows OS |
| Operating System Version | 11.0 64 bit |
| Version Fixed | 11.4 |
| Status | Fixed |
Additional Information
Issue was resolved in ArcGIS Enterprise 11.4.Workaround
- In ArcGIS Field Maps, when taking a picture, change the file name of the picture to alphanumeric characters and add the data.
- Reset the pop-up window in Map Viewer.
The workflow starts by opening the map in Map Viewer where the issue was reproduced. Click Pop-up, then click Options (icon: ...) on the right side of the settings, such as attachments. Next, click Delete, disable Enable Pop-up, and then reconfigure the pop-ups again.
Steps to Reproduce
Bug ID: BUG-000172776
Software:
- ArcGIS Experience Builder
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