laptop and a wrench

Bug

New ArcGIS Developers accounts fail to generate an ArcGIS Runtime Lite license string and the error message, "Unknown error: we cannot get your Runtime Lite license string at this time. Please try again later or contact Esri customer service." is returned.

ArcGIS Online
Bug ID Number BUG-000167289
SubmittedMay 7, 2024
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version foundFeb 2024
Operating SystemWindows OS
Operating System VersionN/A
Version FixedN/A
StatusFixed

Additional Information

This is now fixed for all users.

Steps to Reproduce

Bug ID: BUG-000167289

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options