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Bug

Mozilla Firefox and Internet Explorer web browsers crash when viewing a 3D scene with multipatch features in ArcGIS Online scene viewer.

Last Published: April 24, 2018 ArcGIS Online
Bug ID Number BUG-000113269
SubmittedApril 17, 2018
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version found6.1
Operating SystemWindows OS
Operating System Version2012 R2
StatusWill Not Be Addressed

Additional Information

Thanks for the report! We are very happy to try to figure out why a single Scene Layer crashes the browser, our goal is that this never happens. However there are cases that we cannot support because they break the essential design of the Scene Layers and this is one of them: this scene layer contains only one single feature for the entire cache (buildings, trees, etc). Scene Layers require individual features for each building to work optimally, this way the web client can decide how much data to load without crashing. Please split the layer into individual features, regenerate the SLPK and try again.

Steps to Reproduce

Bug ID: BUG-000113269

Software:

  • ArcGIS Online

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