laptop and a wrench

Bug

Modifying the WebContextURL causes the "Update Portal URL" operation to fail with the following error: "Unable to update Portal URL for the account '...'. New URL is same as the existing URL."

Portal for ArcGIS
Bug ID Number BUG-000176582
SubmittedMay 19, 2025
Last ModifiedJuly 9, 2025
Applies toPortal for ArcGIS
Version found11.4
Operating SystemWindows Server
Operating System Version2022
StatusAs Designed

Additional Information

Allowing the URL Update APIs to target the current organization URL provides no benefit, as no settings or content will be updated.

Workaround

Skipped updating the WebContextURL.

  • Updated the FederatedServerURL:
    • This succeeded.

Updated the Portal URL:

  • This also succeeded.
    • Note, in System > Properties, I had also noticed that the WebContextURL was automatically changed as part of this process.
  • When adding content:
    • Content was able to load successfully in ArcGIS Pro over the newly changed Enterprise URLs.

Steps to Reproduce

Bug ID: BUG-000176582

Software:

  • Portal for ArcGIS

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options