laptop and a wrench

Bug

Missing tiles do not display the message "Data not available" tiles in Map Viewer.

Portal for ArcGIS
Bug ID Number BUG-000178892
SubmittedAugust 21, 2025
Last ModifiedAugust 31, 2025
Applies toPortal for ArcGIS
Version found11.3
Operating SystemN/A
Operating System VersionN/A
StatusIn Review

Workaround

Add the tile layer to a map in Map Viewer Classic.

Steps to Reproduce

Bug ID: BUG-000178892

Software:

  • Portal for ArcGIS

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options