BUG-000152960 for ArcGIS Online

Bug ID Number	BUG-000152960
Submitted	October 12, 2022
Last Modified	June 5, 2024
Applies to	ArcGIS Online
Version found	10.2
Operating System	Windows OS
Operating System Version	11.0 64 bit
Status	Will Not Be Addressed

Additional Information

Some default fonts in the basemap styles do not support all the glyphs of different languages. Either change the fonts in the map style to a font that does include the glyphs (such as Arial Unicode MS Regular or Bold) or apply a font fallback in the style JSON code. The fallback font would be Arial Unicode. There is a documentation in the Esri Vector Basemap Reference Document (v2) PDF file available at the Living Atlas (page 37).

Workaround

The font applied to these layers to display the local language does not support Japanese characters. There is an additional step the user did not follow as referenced in the document: https://www.arcgis.com/home/item.html?id=c908722b0841404ba6a87d6221f201e4 and on page 37 under the chart for the layers to change from _name_global to _name_local, there is an important next step: Changing the font. In this case, the local language of Japanese glyphs do not display in the Charted Territory default fonts. There are two options: 1) change the fonts to Arial Unicode MS Regular or Arial Unicode MS Bold or 2) add a font fallback so if the glyph is not included in the default font, the fall back font (use Arial Unicode MS Regular or Bold) will get applied and display the Japanese characters. Example JSON code from the original style: "text-font": ["Merriweather Regular"], The replacement JSON code for the font fallback would be: "text-font": ["Merriweather Regular","Arial Unicode MS Regular"],