laptop and a wrench

Bug

Map Viewer displays a black block on certain mobile devices with a high-resolution display when using the desktop site and viewed in portrait mode.

Last Published: March 4, 2022 ArcGIS Online
Bug ID Number BUG-000146847
SubmittedFebruary 14, 2022
Last ModifiedFebruary 18, 2025
Applies toArcGIS Online
Version found9.4
Operating SystemAndroid
Operating System Version11.x
StatusWill Not Be Addressed

Additional Information

The desktop browser on mobile is currently not planned to be supported. Map Viewer offers a mobile experience designed to work on mobile browsers. Mobile browsers experience does not duplicate this issue.

Workaround

  • Use Map Viewer Classic.
  • Decrease the display resolution of the device.
  • Use the mobile site instead of the desktop site.
  • Turn the device to landscape mode.
  • Use a different browser.

Steps to Reproduce

Bug ID: BUG-000146847

Software:

  • ArcGIS Online

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