BUG-000167760 for Portal for ArcGIS

Bug ID Number	BUG-000167760
Submitted	May 23, 2024
Last Modified	June 17, 2025
Applies to	Portal for ArcGIS
Version found	11.2
Operating System	Windows Server
Operating System Version	2022
Status	Known Limit

Additional Information

All communication related to users and groups for SAML logins is only one way: from the SAML identity provider (IdP) to Portal for ArcGIS. The SAML IdP must be configured to send the group attribute and value in the SAML assertion. When manually adding users into the ArcGIS Enterprise portal through the 'Add members for organization-specific login' option and attempting to add the users into existing SAML-based groups, those users are not added into those groups. This is because no group attribute or value is being communicated between the ArcGIS Enterprise portal and the IdP. Since it is not possible to establish a SAML connection between the IdP and the ArcGIS Enterprise portal when users are manually created, the workflow of manually adding users into existing SAML groups is a known limitation of the SAML protocol.

Workaround

Log in to the ArcGIS Enterprise portal through SAML for the first time. User types and roles can be altered by the administrator, and SAML groups are to be correctly assigned on login.

Similarly, users can alter their IdP settings to communicate group information through SAML to the ArcGIS Enterprise portal through the group names rather than IDs.