Bug
Managed map areas fail to download when the ArcGIS Online basemap is added to the Portal Content, but the valid credentials are not stored with the item.
| Bug ID Number | BUG-000142841 |
|---|---|
| Submitted | September 10, 2021 |
| Last Modified | June 5, 2024 |
| Applies to | Portal for ArcGIS |
| Version found | 10.9 |
| Operating System | Windows OS |
| Operating System Version | 2019 64 Bit |
| Status | Known Limit |
Additional Information
This is a known limitation. When using an Esri basemap and creating an offline map area through the Enterprise portal, users have to choose the "Store credentials with service item" option . Refer to step 8 in the following documentation topic, https://enterprise.arcgis.com/en/portal/latest/use/take-maps-offline.htm#ESRI_SECTION2_384E9B7E99EC4460810B947DE70FB2DA.Workaround
Create the offline area on the mobile device.
Steps to Reproduce
Bug ID: BUG-000142841
Software:
- Portal for ArcGIS
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