Bug
Manage Map Server Cache Tiles tool fails to load all scale levels when publishing to ArcGIS Enterprise 10.8 when the caching option 'Draw this map image layer dynamically from the data' is selected in the initial 'Share as Web Layer' Configuration tab.
| Bug ID Number | BUG-000131671 |
|---|---|
| Submitted | June 17, 2020 |
| Last Modified | June 25, 2025 |
| Applies to | ArcGIS Pro |
| Version found | 2.5.1 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | Will Not Be Addressed |
Additional Information
We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.Workaround
- In the Configuration tab of Share as Web Layer, navigate to Caching.
- Select the option Draw this map image layer: Using tiles from a cache. One can select the appropriate predefined tiling scheme and build the cache in this manner.
- Open the Manage Map Server Cache Tile geoprocessing tool, all scale levels present in the tool interface are able to be viewed.
Steps to Reproduce
Bug ID: BUG-000131671
Software:
- ArcGIS Pro
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