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Bug

Logging into ArcGIS Online in Content Store for ArcGIS using SAML accounts fails and returns the error message "This ArcGIS account is not eligible to sign in: email address is not verified. Please ensure your email address is confirmed in your ArcGIS Profile or contact your administrator".

Content Store for ArcGIS
Bug ID Number BUG-000177100
SubmittedJune 11, 2025
Last ModifiedJuly 20, 2025
Applies toContent Store for ArcGIS
Version foundN/A
Operating SystemN/A
Operating System VersionN/A
StatusIn Review

Workaround

The current workaround involves logging into the Content Store for ArcGIS with a non-SAML configured user. However, this workaround is not ideal for organizations without built-in users.

Steps to Reproduce

Bug ID: BUG-000177100

Software:

  • Content Store for ArcGIS

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