laptop and a wrench

Bug

License availability turns to zero for ArcGIS for Desktop 10.1 to 10.3 licenses, after 10.0 licenses are authorized more than once in ArcGIS License Manager 10.3.1.

Last Published: February 12, 2016 ArcGIS License Manager
Bug ID Number BUG-000092959
SubmittedDecember 14, 2015
Last ModifiedJune 5, 2024
Applies toArcGIS License Manager
Version found10.3.1
Operating SystemWindows OS
Operating System Version2008 R2 64 Bit
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

- Avoid authorizing ArcGIS 10.0 for Desktop licenses more than once. - If there is a need to authorize the 10.0 licenses again, de-authorize the 10.0 licenses first, and combine the licenses together before reauthorizing, provided that the authorization numbers are the same.

Steps to Reproduce

Bug ID: BUG-000092959

Software:

  • ArcGIS License Manager

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options