laptop and a wrench

Bug

Layers in a map do not render after upgrading to ArcGIS Pro 3.4 when the rendering engine is set to DirectX 11.

ArcGIS Pro
Bug ID Number BUG-000172455
SubmittedNovember 21, 2024
Last ModifiedMarch 13, 2025
Applies toArcGIS Pro
Version found3.4
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusNon-Reproducible

Additional Information

This issue is not reproducible; it is an in-house problem based on the reported information. However, the symptoms are consistent with a GPU driver bug. The existing workaround—switching to a different rendering engine (DirectX 11 or OpenGL)—remains the most expedient solution if the GPU manufacturer has not yet provided an updated driver to resolve the issue.

Workaround

Changed the rendering engine to OpenGL in Options per set display options.

Steps to Reproduce

Bug ID: BUG-000172455

Software:

  • ArcGIS Pro

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options