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Bug

Large map caching jobs fail and return the following error message, “Unable to construct the map service instance" in the logs.

ArcGIS GIS Server
Bug ID Number BUG-000161606
SubmittedSeptember 22, 2023
Last ModifiedSeptember 25, 2025
Applies toArcGIS GIS Server
Version found11.1
Operating SystemWindows Server
Operating System VersionN/A
StatusIn Product Plan

Workaround

Rerun the cache job at the level of detail specified in the caching job results for the failed extents.

Steps to Reproduce

Bug ID: BUG-000161606

Software:

  • ArcGIS GIS Server

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