Labels for polygon features do not honor the visible scale range set in the Portal for ArcGIS map viewer.
Last Published: October 27, 2017Portal for ArcGIS
Bug ID Number
BUG-000108911
Submitted
October 18, 2017
Last Modified
June 5, 2024
Applies to
Portal for ArcGIS
Version found
10.5
Status
Known Limit
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
Additional Information
There was a change in the labeling logic starting at ArcGIS Enterprise 10.5 (and in related releases of ArcGIS Online - this behavior also exists in Online). Labels are intentionally dropped when the polygon being drawn is more than 10 times larger than the current extent of the map. This logic was implemented to better align with user expectations for labels. Logically, most users would prefer to not to see "country-level" labels when viewing a web map at "city-level" scales.