Bug
Labels do not display in a web map for the Web Map Service (WMS) service when text fill symbol, color, and width are set to options other than default settings.
| Bug ID Number | BUG-000159455 |
|---|---|
| Submitted | June 27, 2023 |
| Last Modified | June 5, 2024 |
| Applies to | Portal for ArcGIS |
| Version found | 10.9.1 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | As Designed |
Additional Information
This issue occurs because the WMS server uses a white (FFFFFF) canvas to draw the features. Using white color in either a symbol or text blends in with the background. By default, most applications request a transparent background, so the server makes all white pixels transparent, which causes the text or symbol to 'disappear'.Workaround
There are a couple of options; either one of these works:
- On the Web Map Service (WMS) service, do not use white (FFFFFF) color to render text or symbols. Instead, use the off-white color (FEFFFF).
- Set the background color (bgcolor) to a different color than white (FFFFFF).
Steps to Reproduce
Bug ID: BUG-000159455
Software:
- Portal for ArcGIS
Get notified when the status of a bug changes
Discover more on this topic
Search for related information
Find training related to this topic
Explore ideas and give feedback
Get help from ArcGIS experts
Download the Esri Support App