Bug
Labels are missing when printing a map service with higher DPI.
| Bug ID Number | BUG-000172936 |
|---|---|
| Submitted | December 10, 2024 |
| Last Modified | June 19, 2025 |
| Applies to | ArcGIS GIS Server |
| Version found | 10.9.1 |
| Operating System | N/A |
| Operating System Version | N/A |
| Status | As Designed |
Additional Information
Map services have user-configurable limits on how large an image a client app can request with its export operation. When a request is sent to a print service to return output at a higher DPI, the required image size often exceeds the map service's maximum image height/width restriction. To produce high-quality outputs, the print service makes/exports calls to the map service in a tiled fashion. As a result, when label position rules are restrictive and features are along the edge, labels get dropped. To work around: 1. Relax the map service restriction by increasing its maxImageHeight and maxImageWidth settings. 2. Make label positions flexible while authoring the layer in ArcGIS Pro and republish the map service. 3. Publish an ArcPy-based custom print service that would swap map service (map image) layers with staged local feature layers (that are in the map service) at runtime.Steps to Reproduce
Bug ID: BUG-000172936
Software:
- ArcGIS GIS Server
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