Bug ID Number |
BUG-000149084 |
Submitted | May 8, 2022 |
Last Modified | March 16, 2025 |
Applies to | Portal for ArcGIS |
Version found | 10.9.1 |
Operating System | Windows Server |
Operating System Version | 2019 64 Bit |
Status | Known Limit
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
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Additional Information
This is a limitation in Map Viewer Classic (3.x JS SDK) and will not be addressed. Map Viewer Classic is now deprecated (https://support.esri.com/en-us/knowledge-base/deprecation-map-viewer-classic-deprecation-000030662). This issue does not occur in the newer versions of ArcGIS Enterprise when using Map Viewer (4.x SDK). We recommend users use Map Viewer for all their workflows.
Workaround
Use the new Map Viewer in the newer versions of ArcGIS Enterprise.
Steps to Reproduce