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Bug

Installing Service Pack 5 for License Manager 10 with Service Pack 3 already installed, results in receiving error "Unable to prepare your authorization" when attempting to authorize.

Last Published: August 25, 2014 ArcGIS for Desktop
Bug ID Number NIM083632
SubmittedAugust 9, 2012
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.0
Operating SystemWindows OS
Operating System Version7 64 Bit
Version Fixed10.1
StatusFixed

Additional Information

No issues at next release moving from 10.1 Final to 10.1 SP1. Upgrade to 10.1 (make sure License Manager is fully uninstalled before upgrade)

Workaround

1. Uninstall License Manager 10 with Service Pack 3 & 5 completely.2. Install License Manager 10.3. Install Service Pack 5 for License Manager 10.

Steps to Reproduce

Bug ID: NIM083632

Software:

  • ArcGIS for Desktop

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