laptop and a wrench

Bug

In the CachingControllers service, the ArcSOC.exe process does not release memory after the execution of an exportTiles tile package request on a tiled map service.

Last Published: October 16, 2019 ArcGIS GIS Server
Bug ID Number BUG-000102209
SubmittedJanuary 19, 2017
Last ModifiedJune 5, 2024
Applies toArcGIS GIS Server
Version found10.5
StatusNon-Reproducible

Additional Information

Not reproducible in ArcGIS Server 10.7.x.

Workaround

To alleviate the issue, perform any of the solutions listed below:

  • Increase the maximum number of instances available for the CachingController geoprocessing service.
  • Restart the ArcGIS GIS Server or restart the CachingControllers directly from the ArcGIS Server Manager.

Steps to Reproduce

Bug ID: BUG-000102209

Software:

  • ArcGIS GIS Server

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options