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Bug

In Portal for ArcGIS, printing using a custom print service returns an error, "Error executing tool. Export Web Map : Missing or invalid layout template file. Failed to execute (Export Web Map)." when the layout of the service is created in ArcGIS Pro.

Last Published: January 31, 2023 Portal for ArcGIS
Bug ID Number BUG-000153967
SubmittedNovember 24, 2022
Last ModifiedJune 5, 2024
Applies toPortal for ArcGIS
Version found10.9.1
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusKnown Limit

Additional Information

Create .pagx files from ArcGIS Pro versions 2.9 or older in order to publish to an ArcGIS Enterprise versions 10.9.1 or older server. It is possible to publish in ArcGIS Pro 3.0 or (to an ArcGIS Enterprise 10.9.1 or older server) but .pagx files must be created in ArcGIS Pro with a version that is 2.9 or older. This is because .pagx files created in ArcGIS Pro3.0 or above cannot be read by servers in ArcGIS Enterprise 10.9.1 or older.

Steps to Reproduce

Bug ID: BUG-000153967

Software:

  • Portal for ArcGIS

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