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Bug

In Map Viewer Classic, opening a web map created in ArcGIS Pro using a custom basemap returns the error message, "Uncaught TypeError: Cannot read property 'getScale' of null."

Last Published: March 15, 2022 ArcGIS Online
Bug ID Number BUG-000141536
SubmittedJuly 19, 2021
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version found9.2
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusWill Not Be Addressed

Additional Information

This behavior works as expected in Map Viewer.

Steps to Reproduce

Bug ID: BUG-000141536

Software:

  • ArcGIS Online

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