Bug
In Collector for ArcGIS (Android) 10.3.3, when working offline, related records cannot be viewed or synced if the related records are added from a feature service referencing data in a PostgreSQL database, and returns the following error message, "Unable to retrieve information, please check connection."
| Bug ID Number | BUG-000091183 |
|---|---|
| Submitted | October 5, 2015 |
| Last Modified | September 1, 2025 |
| Applies to | Collector Classic for ArcGIS (Android) |
| Version found | 10.3.3 |
| Operating System | Android |
| Operating System Version | 5.1x |
| Version Fixed | 10.4.1 |
| Status | Fixed |
Workaround
Use a different database other than PostgreSQL. This issue is seen in PostgreSQL 9.2.2 and 9.3.5.Steps to Reproduce
Bug ID: BUG-000091183
Software:
- Collector Classic for ArcGIS (Android)
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