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In Collector for ArcGIS (Android) 10.3.3, when working offline, related records cannot be viewed or synced if the related records are added from a feature service referencing data in a PostgreSQL database, and returns the following error message, "Unable to retrieve information, please check connection."

Last Published: December 1, 2016 Collector Classic for ArcGIS (Android)
Bug ID Number BUG-000091183
SubmittedOctober 5, 2015
Last ModifiedMay 31, 2023
Applies toCollector Classic for ArcGIS (Android)
Version found10.3.3
Operating SystemAndroid
Operating System Version5.1x
Version Fixed10.4.1


Use a different database other than PostgreSQL. This issue is seen in PostgreSQL 9.2.2 and 9.3.5.

Steps to Reproduce

Bug ID: BUG-000091183


  • Collector Classic for ArcGIS (Android)

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