laptop and a wrench

Bug

In Collector for ArcGIS 10.4, directions are only generated when the Esri Default routing service is configured in the ArcGIS Online organization.

Last Published: February 8, 2019 Collector Classic for ArcGIS (Android)
Bug ID Number BUG-000100352
SubmittedOctober 26, 2016
Last ModifiedApril 2, 2025
Applies toCollector Classic for ArcGIS (Android)
Version found10.4
Operating SystemAndroid
Operating System Version6.0x
StatusNon-Reproducible

Additional Information

This issue is not reproducible in the current version of Collector for ArcGIS.

Workaround

Use the Esri Default as the routing service.

Steps to Reproduce

Bug ID: BUG-000100352

Software:

  • Collector Classic for ArcGIS (Android)

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options