laptop and a wrench

Bug

In Business Analyst Online 10, after receiving an email confirming the user's subscription has been set up, the user is still being asked to pay for reports that should be included.

Last Published: November 21, 2018 Esri Business Analyst Online
Bug ID Number NIM069308
SubmittedJune 14, 2011
Last ModifiedAugust 21, 2025
Applies toEsri Business Analyst Online
Version found10.0
StatusNon-Reproducible

Additional Information

We cannot reproduce the issue in the current version of Business Analyst Web App. If you still experience this issue, please contact Esri Technical Support. Thank you for using Business Analyst Web App.

Workaround

Contact <a href="mailto:bao_support@esri.com" target="_blank">bao_support@esri.com</a> with the username and ask them to set the subscription up.

Steps to Reproduce

Bug ID: NIM069308

Software:

  • Esri Business Analyst Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options