Bug
In ArcGIS Pro and ArcMap, the Create Map Tile Package tool runs indefinitely when scale levels are set to 15 or above for rasters (of pixels less than 1024 x 1024) having no pyramids built.
| Bug ID Number | BUG-000120986 |
|---|---|
| Submitted | March 19, 2019 |
| Last Modified | June 25, 2025 |
| Applies to | ArcGIS Online |
| Version found | N/A |
| Status | Will Not Be Addressed |
Additional Information
We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.Workaround
Exporting the raster to other formats generates the pyramids and helps create the tile package.Steps to Reproduce
Bug ID: BUG-000120986
Software:
- ArcGIS Online
Get notified when the status of a bug changes
Discover more on this topic
Search for related information
Find training related to this topic
Explore ideas and give feedback
Get help from ArcGIS experts
Download the Esri Support App