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In ArcGIS Online, the Change Style symbology setting fails to display the output image when the security for virtual directories is enabled on ArcGIS for Server with GIS tier, built in users and roles, and the item has been added with the credentials stored with the item.

Last Published: January 9, 2016 ArcGIS Online
Bug ID Number BUG-000086372
SubmittedMarch 25, 2015
Last ModifiedAugust 21, 2020
Applies toArcGIS Online
Version found3.7
Version Fixed3.8

Additional Information

This issue has been fixed in the ArcGIS Online 3.8 update.


1) Disable security on ArcGIS for Server virtual directories (in the Admin server endpoint, Home > Security > Config > Update > False). 2) Do not store the credentials with the item in ArcGIS Online.

Steps to Reproduce

Bug ID: BUG-000086372


  • ArcGIS Online

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