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Bug

In ArcGIS Online Map Viewer, the print preview (Show print area) area extent changes after the DPI value is modified when the scale has been set.

ArcGIS Online
Bug ID Number BUG-000173156
SubmittedDecember 19, 2024
Last ModifiedSeptember 11, 2025
Applies toArcGIS Online
Version foundNov 2024
Operating SystemWindows OS
Operating System Version11.0 64 bit
Version Fixed4.33
StatusFixed

Workaround

Using the keyboard shortcut (press Shift and drag a box on the map to draw a preview area) prevents changes to the DPI value from affecting the extent of the print preview area. The keyboard shortcut is noted as a tip in the documentation: https://doc.arcgis.com/en/arcgis-online/get-started/print-maps-mv.htm

Steps to Reproduce

Bug ID: BUG-000173156

Software:

  • ArcGIS Online

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